GLAMORE FAQ

Ive messaged but no reply?

Yes! we aim to reply back to all work messages within 24 hours however its just me, So if the shop gets super busy it may take me a smidge longer to reply, We reply to work messages during business hours.

 

If you have emailed asking for tracking etc about your order within 3 business days we do not respond as this takes time away from processing orders and is clearly displayed to allow 1-3 business days for order processing.

What Payment methods do you accept?

Orders are taken in NZ Dollars. We have four options that you may pay by. 

Credit/Debit Card- you will be directed to a secure payment site in checkout

Internet Banking/Manual Deposit - You will receive our account details after your order has been placed

Glamore ANZ 06-0925-0487754-00

Shopify Pay- Secure Payment platform for debit / Credit cards

Apple pay - Fast & Easy alternative to cards or cash

Google pay - A faster, better way to pay

Paypal - If this option is selected in checkout you will be directed to the secure PayPal payment page.

Afterpay - Buy & receive your order now. Pay later. Interest-free

Laybuy - Receive your order now. Pay over 6 weeks

We give you 3 Business days to pay, You will get 1 reminder email. if you do not pay in that time we will cancel your order. If payment is received after 1 week and the order has been cancelled, no refund will be given. Do not place an order if you do not intend to pay straight away.

What is your return policy?

Due to the nature of the products sold we have a ZERO returns policy for change of mind or incorrect product sizing etc of underwear, bodysuits, swimwear, face masks, hosiery, earrings, body jewellery, cosmetics and opened hair dye due to Health & safety regulations.


If the product  you have purchased is faulty (All items are checked before they leave),  it will be replaced or an online credit will be given. Please message us if you need to return a faulty product, This must be done within 5 Business days of receiving the parcel.

Hair dye

The item I ordered was faulty or didn't work as intended
Please courier the item back to Glamore  for testing. If we confirm that the item is faulty it will be replaced and a refund will be provided for returning the item to us (please retain courier receipt). A refund may also be offered in some circumstances.

Can I pick up my order?

You sure can, We’ll email you once processed and ready to be collected . We aim for this to be done within 1 Business day, However during busy periods such as Christmas etc please allow longer. Again, It is just me running both online & Instore.

How long will it take to receive my purchase?

If you email us within the 3 business days asking where your order is we will not reply as this takes away from precious time processing orders.

If paying by CreditCard / Swipe / Paypal, your payment is received straight away, Cut off daily for order is 12pm, So if your order arrives after this, Your first working day will be the day after. 

We will endeavour to get your parcel out ASAP but do please allow 1-3 business days for processing.

If paying by Internet Banking, we post the day payment clears. We post orders Monday - Friday.You will be sent a tracking number once our courier has scanned it on board, Courier generally collects at 5pm, Once they scan onboard it triggers our system to automatically send out your tracking details.

You will originally receive a confirmation of purchase email, then once it's processed / picked up by courier our shipping system dispatchs your tracking email. 

Once posted it usually is overnight, but do allow an extra day for courier delays especially during busy periods such as public holiday's , sales etc. (3-5 business days for Rural). If your order has not arrived 5 business days after we confirmed posting, please email us to let us know.

Please remember the postman doesn't work on weekends and public holidays, but we will always get your order out to you as soon as possible.

 

I think my parcel might be lost, What do I do?

We are fortunate that we don't get many lost parcels. What we can do about it depends on what was in your parcel and how it was sent. 

Please send an email, with your order number to info@glamore.co.nz

Jewellery items sent by NZ Post are unable to be insured, so we can't replace/resend if lost. 

Do you ship internationally?

Yes! But only to Australia, If you have your eye on something, Let us know and we can sort you out a shipping price to your country.

I made a mistake with my order, What should I do?

Please send an email to info@glamore.co.nz with your order number as soon as you notice so we can try our best to sort it.

Do you have everything in stock?

Yes! We sure do! All Homeware, Accessories, Hair dye etc is also available instore so you can also pop on in to see in real life, However we carry two separate stocks for body jewellery , Sometimes we have the same / similar items in stock however if you have spotted something online, Definitely suggest purchasing online! 

Does your free shipping include rural?

Yes it does!

What happens if a item is damaged Items in shipping?

All damage claims need to be made within 5 days of recieving a couriered product, So we can start the claim process with the courier

Hold onto all packaging, send us a email with your order number, photos etc to info@glamore.co.nz It is super important to hold onto everything as in some cases the courier will uplift the damaged parcel , If they can't do this they will not reimburse.

Can I cancel my order?

If notified within a suitable time yes, We will try our best if the order isnt already processed.

But if not within a suitable timeframe, and we have already packaged it up, Or 

You have been emailed about not paying the correct shipping, Then decide to cancel your order

There will be a 25% restocking fee. 

How to care for your jewellery

There are several steps to care for and maintain the life and quality of your body jewelry. By cleaning and changing your jewelry correctly and on a regular basis, it will last longer and you will help to keep your piercings healthy and clean.

 When to Wash Your Body Jewelry and How Often to Take it Out

  • When you wear body jewelry for the first time
  • Any time you change your jewelry
  • Take out and wash few weeks if you wear the jewelry all the time

 

How to Wash Your Body Jewelry

 Wash your body jewelry using a pump of antibacterial soap which you lather up in your hands. Place the jewelry in your hands and wash under warm water for at least few minutes. Be gentle, but intentional. Clean twists and turns, around the base of posts, and any other hard-to-reach spots. After washing thoroughly, rinse well to make sure there is no soap residue left, and then dry gently with a paper towel.

Correct, regular cleaning is especially important for anodized, electroplated, and plated body jewelry as well as matte plated body jewelry or jewelry with matte ball ends. Both saliva and lotion can damage coated body jewelry over time, as well as constant wear or the use of incorrect cleaning supplies. Scrubbing/brush tools are not recommended on coated or uncoated jewelry. If you're really struggling at getting some grime out, try a SOFT brush only. Any extra friction from cleaning tools runs the risk of scratching your jewelry.

 

Other Need to Know Tips

  • Do not immerse or clean acrylic body jewelry or acrylic ball ends in alcohol. The jewelry will shatter.
  • Barbell tongue rings may be affected by acidic food / Drink and alcohol consumption. Discoloration is one adverse effect.
  • Threaded balls should be checked often to make sure they have not come loose while being worn.
  • Use care when tightening acrylic balls as they can be easily stripped if overtightened.
  • Be careful of snagging dangle jewelry on your hair and clothes.

 

  • Glamore is not responsible | liable for any allergic reactions | reactions experienced when wearing our products. It is up to you as the customer to know what materials you can wear, As all our valued customers are different and all have different requirements. This is why we try our best to  supply a wide range of materials and designs to suit everybody's needs.
  • Glamore is not responsible for damage to jewellery caused by outside sources. Our quality guarantee covers manufacturing defects only. Our corporation is not responsible for damage of dangling body jewelrley during improper wear including sleeping, bathing, clothing obstructions, etc. Appropriate care should be taken when wearing suspended body jewellery.
  • Glamore is not responsible for damage to jewelry caused by outside sources. Our quality guarantee covers manufacturing defects only. 
  • Glamore is not responsible for damage of dangling body jewelry during improper wear including sleeping, bathing, clothing obstructions, etc. Appropriate care should be taken when wearing suspended body jewellery.